It was reported that the phone was ordered from a Chinese online retailer over the weekend but just 24 hours after the delivery the phone burst into flames.
Bloomberg reports, “A Samsung representative visited him soon afterward and asked to take away the phone but he declined the offer because he doesn’t trust the company to reveal the reason for the fire and plans to publicize the issue.”
It does not look good for Samsung at all, but whatever the cause of the fire may be, it also may happen that the device was one from the damaged lot that was never removed from the supply chain.
If this one has slipped past the intensive recall process, however bad that may be for Samsung, it still means it’s a screw-up by a few lone employees and not a larger design problem.
It will be devastating for Samsung if this Note 7 is found out to be newly manufactured. Samsung might just have to go for a second round of recall if cases are reported once more.
Considering how easily people switch loyalties these days, a second recall will be the final nail in the coffin for the Galaxy Note 7.
Samsung has worked hard to pull off the recall process in record time. According to Samsung mobile head DJ Koh, the recall process started three weeks ago and by last week the program was on for the majority of the markets.
Commenting on the new case, Samsung told Bloomberg, “we are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it.”
Yeah. Only if the guy chooses to give it back.